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AI-powered chat commerce platform — SMS, WhatsApp & payments since 2000
Founded in Cape Town in 2000, Clickatell made history as the first company to connect internet-based businesses with mobile consumers via SMS. Now headquartered in Redwood City, CA, it serves 10,000+ customers across 230+ countries with an AI-enabled Chat Commerce Platform spanning banking, retail, telecoms, airlines, and healthcare. Clickatell's platform combines enterprise SMS (Connect), AI-driven chatbot conversations (Interact), and in-chat payment processing (Transact), including the world-first tokenized WhatsApp payments via its Visa-partnered Chat 2 Pay product. It holds top Meta BSP status in South Africa and is PCI-DSS, ISO27001, and SOC2 Type 2 certified. Backed by $113M in Series C funding, the company reported 224% Chat Commerce growth in 2024.
Based on 40 features
40 of 0 baseline features
40 of 40 features free
Automated response messages
AI-powered conversational automation
No-code Automation Builder with pre-built templates and custom workflows
Split testing for SMS campaigns
Track link clicks in messages
Automated keyword responses
User friendly online application for creating and managing SMS campaign sending
Automated blacklisting and opt-out keyword processing with compliance
Merge fields and dynamic content personalization
Split bulk SMS campaigns into segments to spread sending over time
Message template creation and management
Import large contact lists
Manage and organize contact lists
Segment contacts based on criteria
RESTful API for system integration
Integration capabilities with external platforms and tools
HTTP callbacks for real-time notifications
Operator Inbox and Reply Management System
Sub-account management system with tenant isolation and dedicated support
Team collaboration with role-based permissions
Complete white label platform with custom branding and 20% revenue sharing
Send large volumes of SMS messages to multiple recipients
Detailed delivery status and reporting
2 way Email to SMS
Automatic failover and intelligent message routing
Connectivity across 190+ countries worldwide
Messages that cannot be delivered within a specific timeframe get expired
Schedule messages for future delivery with time-based automation
Multimedia messaging with images and videos
Support for multiple languages and character sets
High-priority routing for critical messages
Easy sending to individual or small groups of recipients
Custom alphanumeric sender identification
Send and receive SMS messages with two-way conversation functionality
Full Unicode character set support including emojis and international characters
Dedicated virtual mobile numbers for messaging
Rich Communication Services for enhanced messaging experiences
Viber Business messaging integration
WhatsApp Business API integration for rich messaging
Comprehensive activity logs with detailed analytics and real-time monitoring
Comprehensive SMS campaign analytics
Phone number validation and lookup services
Enterprise-grade security and compliance features
Industry-leading fraud detection and prevention